Description

The package CustomerAgeShowCreated allows to switch between Age and Created date in customer ticket lists via system configuration.

System requirements

Framework

OTOBO 11.0.x

Packages

-

Third-party software

-

Usage

When an age treshold value is configured in the system configuration setting TimeShowCreatedAt, no further action is required. Affected places in the customer frontend are all ticket overviews, the ticket search as well as the Elasticsearch quick result popup.

Setup

The system configuration setting TimeShowCreatedAt can be set to one of three values (1 day, 2 days, 7 days). The value represents a treshold age. For example, if the value is set to 1 day and the age of a ticket is above 1 day, then the age is shown as absolute date instead of time period.

Configuration Reference

Core::Autoload

AutoloadPerlPackages###2000-CustomerAgeSwitch

Return formatted Create date instead of Age if configured treshold age is surpassed.

Core::Time

TimeShowCreatedAt

Shows creation date instead of age if ticket is older than configured value (days).

About

Contact

Rother OSS GmbH

Email: hello@otobo.io

Web: https://otobo.io

Version

Author: Rother OSS GmbH / Version: 11.0 / Date of release: 2026-09-08

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