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Overview

Summary

This package provides three new types of dynamic fields, namely:

Queue

SLA

Type (regarding ticket type)

This package is necessary, for example, to migrate the legacy dynamic fields QueueReference, SLAReference, and TypeReference from the legacy third-party CIAttributesColleaction package.

Configuration

System requirements

Framework

OTOBO 11.0.x

Packages

Not applicable

Third-party software

Not applicable

Basic Configuration

Open the Package Manager module from the Administration group in the Agent Interface. Select the package named DynamicFieldsTicketAttributes from the Online Repository. Click the associated Install link on that line and respond affirmatively to any confirmation questions that may follow.

Custom Configuration and Advanced Features

Not applicable

Configuration Reference

Core::DynamicFields::DriverRegistration

DynamicFields::Driver###Queue

DynamicField backend registration.

DynamicFields::Driver###SLA

DynamicField backend registration.

DynamicFields::Driver###Type

DynamicField backend registration.

Core::Queue

QueuePreferences###Comment2

Parameters for the example comment 2 of the general catalog attributes.

QueuePreferences###Permissions

Parameters for the example permission groups of the general catalog attributes.

Core::SLA

SLAPreferences###Comment2

Parameters for the example comment 2 of the general catalog attributes.

SLAPreferences###Permissions

Parameters for the example permission groups of the general catalog attributes.

Core::Type

TypePreferences###Comment2

Parameters for the example comment 2 of the general catalog attributes.

TypePreferences###Permissions

Parameters for the example permission groups of the general catalog attributes.

Frontend::Admin::ModuleRegistration

Frontend::Module###AdminDynamicFieldQueue

Frontend module registration for the agent interface.

Frontend::Module###AdminDynamicFieldSLA

Frontend module registration for the agent interface.

Frontend::Module###AdminDynamicFieldType

Frontend module registration for the agent interface.

Frontend::Admin::ModuleRegistration::Loader

Loader::Module::AdminDynamicFieldSLA###002-Ticket

Loader module registration for the agent interface.

Loader::Module::AdminDynamicFieldQueue###002-Ticket

Loader module registration for the agent interface.

Loader::Module::AdminDynamicFieldType###002-Ticket

Loader module registration for the agent interface.

Frontend::Base::Loader

Loader::Agent::CommonJS###100-Queue

List of JS files to always be loaded for the agent interface.

Loader::Agent::CommonJS###100-SLA

List of JS files to always be loaded for the agent interface.

Loader::Agent::CommonJS###100-Type

List of JS files to always be loaded for the agent interface.

About

Contact

Rother OSS GmbH

Email: hello@otobo.io

Web: https://otobo.io

Version

Author: Rother OSS GmbH / Version: 11.0 / Date of release: 2026-08-13

Index